“APPRAISING THE MEDIATING EFFECT OF CUSTOMER SATISFACTION ON SERVICE QUALITY AND CUSTOMER LOYALTY IN ADDIS ABABA CITY ADMINISTRATION: FROM A MUNICIPAL SERVICE PERSPECTIVE”. Journal of Research Administration 6, no. 2 (September 5, 2024): 470–481. Accessed April 11, 2025. https://journlra.org/index.php/jra/article/view/2013.