THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON THE PERFORMANCE OF SUPPLY CHAINS: ELECTRONIC SUPPLY CHAINS AS A MEDIATING VARIABLE: A FIELD STUDY OF INDUSTRIAL COMPANIES LISTED IN AMMAN STOCK EXCHANGE.

Abstract

The study aimed to measure the impact of (TQMPPs) on the performance of supply chains; Electronic supply chains (ESCs) as a mediating variable: a field study of industrial companies listed in Amman Stock Exchange (ASE). The study community consisted of all administrative employees working in (153) industrial companies listed in ASE. Three companies including (200) employees were  chosen from these companies to represent the study sample.

The results of the study conclude that the level of TQMPP, the level of performance of supply chains, and the level of ESCs were high. The results also show that there is a statistically significant effect of TQMPP dimensions on the performance of supply chain in the industrial companies listed in ASE. The results also show that there is a statistically significant effect of TQMPP on the performance of supply chains, and ESCs; as well as a statistically significant effect of SCM on ESCs. Finally, there is a statistically significant effect of the TQMPP on supply chains in industrial companies listed in ASE. The study recommends that the   performance of supply chain departments should be developed by providing expertise and qualified cadres who can analyze the market and create materials that could help the company to have safe reserve.
Key words: TQMP, supply chain performance, electronic supply chains, industrial companies.