STRATEGIC QUALITY INITIATIVES AND PERFORMANCE METRICS: AN EMPIRICAL ANALYSIS OF TOTAL QUALITY MANAGEMENT IN ABU DHABI AIRPORT COMPANY

Abstract

The research constitutes a thorough investigation into the evolution and application of quality management principles on the operational dynamics of Abu Dhabi Airports Company (ADAC). This research uniquely navigates through the historical trajectory of quality management, from its rudimentary stages of inspection to the sophisticated framework of Total Quality Management (TQM). At its core, the study seeks to unravel the intricate interplay between strategic quality initiatives and performance metrics within the specific context of ADAC. The empirical analysis undertaken in this research explores the practical manifestation of TQM principles within the operations of ADAC. Through an extensive review of quality management literature and a meticulous examination of ADAC’s practices, the study sheds light on how the organization has strategically implemented TQM to enhance its performance metrics. The chosen title succinctly encapsulates the essence of this investigation, emphasizing the strategic initiatives employed by ADAC in aligning quality management practices with overarching organizational goals and performance evaluation. By exploring the empirical evidence within the unique context of Abu Dhabi Airports Company, this research serves as a valuable contribution to the broader discourse on strategic quality initiatives. It systematically connects the theoretical underpinnings of TQM with the real-world application and performance outcomes, offering insights that extend beyond theoretical frameworks. The chosen title aptly positions the research within the empirical domain, indicating a commitment to not only understanding the theoretical aspects of quality management but also empirically assessing its impact on performance metrics. In essence, the research systematically links the theoretical framework of strategic quality initiatives with tangible performance metrics, providing a nuanced and context-specific understanding of Total Quality Management within the operational phenomenon of Abu Dhabi Airports Company.

Keywords: Quality Management, Aviation Industry, Abu Dhabi Airports Company (ADAC), Total Quality Management (TQM), Continuous Improvement.