ASSESS PATIENTS SATISFACTION WITH HEALTH CARE SERVICES PROVIDED AT PUBLIC HOSPITAL IN MAKKAH CITY, KSA.

Abstract

Satisfaction with healthcare is a global and important issue. Patient satisfaction has long been an important component in measuring health outcomes and quality of care. Assessing patient satisfaction improves health and reduces waste of medical resources. Health care is a major challenge to meet the health needs of its population of patients. This study aims to assess patient satisfaction with health care services provided in public hospitals at Makkah city, KSA. The study was conducted among inpatients in different health care units in public hospitals. A total of 92 patients participated in this study. A questionnaire form (PSQ-18) used to take patients' opinions about the health care services they received. The results of this study found that the overall patients satisfaction was significant for all dimensions including general satisfaction (β = 0.223 , P = .000 ), Technical Quality  (β = 0.427 , P = .000 ), Interpersonal manner (β = 0.792 , P = .000 ) , Accessibility and Convenience (β = 0.315 , P = .000 ), Communication (β = 0.292 , P = .000 ), Financial Aspects (β = 0.258 , P = .000 ), Time spent with doctor (β = 0.186 , P = .000 ). This paper attempts to explain what dimensions influence patient’s satisfaction in the perspective of the consumers and the method(s) that can be adopted by healthcare providers and management to improve quality of health care services and reach to patient’s satisfaction Index Terms—About four key words or phrases in alphabetical order, separated by commas.