ENHANCING E-GOVERNMENT ACCEPTANCE IN THE LIBYAN MINISTRY OF JUSTICE: A STUDY OF INFLUENTIAL FACTORS
Abstract
In the digital era, the acceptance and adoption of e-government initiatives play a crucial role in modernizing public services and enhancing governance efficiency. This study investigates the influential factors shaping e-government acceptance within the Libyan Ministry of Justice, offering insights into the complexities of technology adoption in a transitional context. Drawing upon the Unified Theory of Acceptance and Usage of Technology (UTAUT2), the study examines the interplay of individual, organisational, and contextual factors influencing behavioural intentions and actual usage of e-government platforms among ministry personnel. Through a mixed-methods approach encompassing surveys, interviews, and document analysis, the study explores key determinants such as perceived usefulness, ease of use, social influence, habit, and price value. Additionally, contextual factors including organisational culture, leadership support, infrastructure readiness, and legal frameworks are examined to understand their impact on e-government acceptance. The findings reveal nuanced insights into the challenges and opportunities of e-government acceptance within the Libyan Ministry of Justice, highlighting the importance of addressing socio-cultural, technological, and institutional barriers. Recommendations are provided for policymakers, practitioners, and stakeholders to enhance a conducive environment for e-government adoption, including the development of tailored training programs, the establishment of robust infrastructure, the enhancement of legal frameworks, and the promotion of digital literacy initiatives. By leveraging the insights gained from this study, the Libyan Ministry of Justice and other governmental agencies can enhance their e-government strategies, improve service delivery, and promote transparency and accountability in governance processes.
Keywords: E-government acceptance, technology adoption, Unified Theory of Acceptance and Usage of Technology (UTAUT2), Libya, Ministry of Justice
