THE EFFECTS OF JOB CHARACTERISTICS TOWARDS JOB ENGAGEMENT AMONG ENFORCEMENT OFFICERS AT ROYAL MALAYSIA POLICE, MALAYSIA

Abstract

Companies have become critical in recent years due to the global economic downturn and reduction in engagement. Job engagement is a good and thorough emotional and cognitive state associated with work characteristics such as persistence and dispersion. This study looked at how work factors affected enforcement officers' job engagement. The study's goals were to investigate the links between job qualities and job engagement, as well as to discover predictors of job features (skill variety, task identity, task significance, autonomy, feedback) that lead to job engagement. A snowball sampling technique was used, with enforcement officers from the Royal Malaysian Police invited to participate in this study. 138 law enforcement officers completed the questionnaire. The research revealed the majority of participantswere male (73.9%), aged (31-40 years old, 56.5%), married (84.8%), and had 6-10 years of job experience (27%). The association between work features and job engagement was discovered to be favorable, significant, and substantial (r=.586, p<0.01). The study also found that the element of Task Identity was the most influential or sole predictor of job engagement (β =.330, p <0.05) followed by Task Significance (β =.220, p <.0.05), Feedback and Skill Variety respectively (β =.213, p <.0.05, β =.140, p <.0.05).  It is strongly recommended that enforcement officers be assigned task identities to boost their job engagement, particularly for new officers who must deal with unforeseen adversaries while completing a comprehensive and identifiable piece of work. A bigger sample size is recommended for future research to ensure that the findings may be generalized to other similar groups.