TOTAL QUALITY MANAGEMENT FOR ORGANIZATION DEVELOPMENT: THEORY AND PRACTICE

Abstract

Total Quality Management involves managing the entire organization to have good characteristics in both products and services which meet customer satisfaction. It can also be seen as quality control, aiming to meet organizational conditions through collective quality improvement efforts. In this approach, quality is considered a significant factor in evaluating work or the philosophy that managers emphasize in quality improvement. In a constantly improving process which affects products and services, or in a process that companies use to achieve quality outcomes by aiming to eliminate deficiencies. The quality management helps organizations achieve success according to the goals set by both company representatives and customers. This fosters trust in the company, standards for product manufacturing, service provision, and customer ordering. This paper presents the evolution of Total Quality Management, theory, practice and Total Quality Management Principles.