IMPLEMENTING BUSINESS EXCELLENCE FRAMEWORKS IN INDIAN ASSET MANAGEMENT: A COMPARATIVE ANALYSIS OF OPERATIONAL EFFICIENCIES

Abstract

This study examines the implementation of Business Excellence (BE) frameworks within the Indian asset management industry, focusing on their impact on operational efficiencies. Through a comparative analysis, we assess how different asset management firms adopt and integrate BE frameworks to enhance their operational performance. The research involves a mixed-methods approach, combining quantitative data from financial performance metrics and qualitative insights from interviews with industry professionals. Key performance indicators (KPIs) such as cost efficiency, process optimization, and customer satisfaction are analyzed to determine the effectiveness of BE frameworks.

Our findings indicate that firms with robust BE frameworks exhibit significantly higher operational efficiencies, characterized by streamlined processes, reduced operational costs, and improved client satisfaction. Additionally, the study highlights the challenges faced by these firms, including resistance to change and the need for continuous improvement and training. The comparative analysis reveals that while larger firms tend to have more structured and comprehensive BE frameworks, smaller firms benefit from flexibility and quicker implementation processes.

This research contributes to the understanding of BE frameworks in the context of Indian asset management, providing valuable insights for industry stakeholders aiming to enhance operational efficiencies and competitive advantage. The study concludes with recommendations for best practices and strategies to overcome implementation challenges, underscoring the importance of a tailored approach to BE frameworks in achieving sustainable business excellence.