TOPIC: EXPLORING CHALLENGES AND STRATEGIES IN IMPLEMENTING E-PROCUREMENT SYSTEMS IN INDIAN SERVICE SECTOR COMPANIES

Abstract

In the dynamic landscape of procurement processes, adopting e-procurement systems holds the promise of streamlining operations and boosting efficiency for organizations. This research paper investigates the barriers and strategies associated with adopting e-procurement systems in Indian service sector companies. Employing a qualitative approach, the study shows a thematic analysis of data from 40 respondents to comprehensively explore the challenges organizations face and the approaches that facilitate successful implementation. All 40 respondents represent service sector companies of repute and are in diverse business segments. The thematic analysis highlights the significance of cost concerns, employee resistance, and the role of senior management support as key determinants in e-procurement adoption. The findings underscore the need for organizations to balance short-term budget constraints with the long-term benefits of streamlined procurement processes. The research emphasizes the critical role of vendors with industry expertise in overcoming technical complexities. The integrated approach will help organizations seeking to overcome challenges and optimize their procurement processes effectively.

Keywords: e-procurement, challenges, strategies, Indian service sector, efficiency, procurement processes, thematic analysis