EMPLOYEE EXPERIENCE AND THE DIGITAL SHIFT: A DEEP DIVE INTO INDIA'S IT SECTOR HR TRANSFORMATION

Abstract

            This study looks at how digitalization has affected human resource management in India's IT sector, which is a major economic engine. Administrative functions, employee engagement, and work-life balance are all investigated in this study. Maintaining employee records and processing benefits are examples of administrative tasks. Work-life harmony includes personal connections, mental and physical health, and general happiness, whereas employee engagement includes the workplace's cultural, technological, and physical features. 114 Chennai Data was provided by IT personnel. Smart PLS was employed for a comprehensive SEM strategy. Model fit, composite reliability, construct distinctness, and discriminant validity were all evaluated using this instrument. PLS route modelling was used to evaluate study assumptions and offer appropriate data interpretation modelling. Employee engagement and HR digital transformation have a positive relationship. Administrative chores and work-life balance did not appear to have a good relationship. Employee experience has the potential to drive HR digital transformation, whereas administrative tasks and work-life balance may not. Insights have an impact on organizational decision-making, emphasizing the importance of digital transformation in human resource practices.