KNOWLEDGE WORKER PRODUCTIVITY: THE OBSCURE PERCEPTION

Abstract

Purpose: The research so far has remained inconclusive on how to measure knowledge worker productivity. This study takes into account the complexities and dilemmas in the measurement of knowledge worker productivity as has been highlighted in the academic literature. As advocated in earlier research, it is proposed to use self-perceived productivity as a surrogate measure for knowledge worker productivity. Based on these facts the present study aims to establish attributes that can be reflective of the self-perceived knowledge worker productivity.

Design/Methodology: A structured questionnaire was developed to collect the data from the respondents. Exploratory Factor Analysis (EFA) followed by Multiple Regression was conducted to evaluate the impact of newly derived factors on productivity.

Findings: Exploratory factor analysis revealed three factors namely; Job Allegiance, Job Proficiency, and Job Adaptation, significantly influenced self-perceived productivity.

Practical Implication: The practicing managers can transfer the findings and learning of the study to focus on enablers and inhibitors aspects concerning the perceived productivity. This will help the managers to focus intrinsically, deliver on one of their primary and elementary roles of continual improvement, and contribute to get the organizational objective to be met effectually and prolifically to gain a competitive edge.

Originality Value: The framework envisaged would create a surrogate scale that is indicative of and shall provide baseline data for self-assessed productivity and set a tone for continuous improvement for enhanced output both individually and collectively at an organization level.

Keywords: Perceived Productivity, Knowledge Worker Productivity, Presenteeism, Organization Commitment, Engagement