A COMPARATIVE STUDY ON HOME LOAN SERVICES PROVIDED BY SBI BANK AND HDFC Ltd IN MADURAI CITY

Abstract

Nowadays, home loan is the only solution for most of the middle class people to purchase or construct a house. SBI bank and HDFC Ltd are the leading banks providing home loan services to the needy people. A Comparative study helps to analyse the pros and cons. The present study analyses and compares the home loan services provided by SBI Bank and HDFC Ltd in Madurai city. The reasons for preferring SBI bank and HDFC Ltd are, there are various factors which influence the decision of taking home loan from SBI Bank or HDFC Ltd. The level of customer satisfaction towards  SBI bank and HDFC Ltd have been analysed using chi-square test, percentage and T test.

Key words: Home loan, Reason, Factors, customer satisfaction