A STUDY ON AWARNESS AND SATISFACTION ON E-FILING OF INCOME TAX RETURN IN MESHANA DISTRICT

Abstract

E-tax filing refers to successful internet filing of revenue tax returns. The e-government has developed the concept of e-tax returns via the internet. Day after day, in all areas new technologies emerge with improved and quick speed. By reducing the workload from manual to sitting on chairs, the Internet has changed the current scenario. In order to achieve this, the Department of Revenue Tax has accelerated the process of filing income tax returns for income tax payers and government, by defining the provisions to be observed that are to be followed. But awareness and use of these technologies is one thing that lacks in emerging technologies in the new era. This paper therefore covers the level of awareness of individual taxpayers regarding e-filing to measure how satisfied respondents are with e-filing. A field survey covering different levels of employees was conducted in Mehsana District. The data were collected by means of questionnaires and analysed using SPSS.