ASSESMENT ON QUALITY OF SERVICES AND QUALITY OF GOVERNANCE ON E-GOVERNANCE SYSTEM WITH SPECIAL REFERENCE TO E-DISTRICT PROJECT IN MIZORAM

Authors

  • Lalropuii1, Lalngaihawma2 Author

Abstract

Governments invest significant number of resources to implement e-governance projects. Considering this huge investment, it was found necessary to study whether or not these services are fully utilized by the citizens. The paper presents an evaluation of the e-governance regarding the perception of the users in the Indian context, wherein two dimensions of benefits: quality of service (QoS) and quality of governance (QoG) are proposed. To test the perception of the users, the services under e-District project was selected in which primary data was collected from 400 users. The Wilcoxon-signed rank test was used to find significant differences between traditional system(manual) and e-governance(computerized). The findings of the study indicate that e-governance services are beneficial in terms of QoS and QoG.

Keywords: e-governance; e-District; quality of service; quality of governance; Mizoram; India

Downloads

Published

2023-12-13

Issue

Vol. 5 No. 2 (2023)

Section

Articles

How to Cite

ASSESMENT ON QUALITY OF SERVICES AND QUALITY OF GOVERNANCE ON E-GOVERNANCE SYSTEM WITH SPECIAL REFERENCE TO E-DISTRICT PROJECT IN MIZORAM. (2023). Journal of Research Administration, 5(2), 8901-8915. https://journlra.org/index.php/jra/article/view/1003