EFFECT OF WORK-FAMILY CONFLICT AND ROLE AMBIGUITY ON WORK STRESS AND TURNOVER INTENTION: AN EMPIRICAL STUDY IN AN INDONESIAN BANK

Abstract

Effect of Work-Family Conflict and Role Ambiguity on Work Stress and Turnover Intention: An Empirical Study in an Indonesian Bank. This study aims to examine the impact of work-family conflict and role ambiguity on work stress, as well as the effect of work stress on turnover intention. Additionally, it seeks to analyze the relationship between work-family conflict, role ambiguity, and turnover intention. The research utilizes the Associative method and employs a quantitative approach. The population of interest is bank employees, with a sample size of 145 respondents. Data collection involves online questionnaires using simple random sampling, and data analysis is conducted using SEM-PLS with smartPLS 3.0 software. The findings indicate that work-family conflict and role ambiguity have a positive and significant impact on work stress, while work stress has a significant effect on turnover intention. Furthermore, work-family conflict and role ambiguity are found to have a positive and significant influence on turnover intention.

Keywords: Work Family Conflict, Role Ambiguity, Job Stress, and Turnover Intention