NAVIGATING COVID-19: EXPLORING THE INTERPLAY BETWEEN LEADERSHIP STYLES, WORK QUALITY, AND ORGANIZATIONAL PERFORMANCE IN MSMES OF DELHI-NCR

Abstract

This study delves into the intricate dynamics within “Micro, Small, and Medium Enterprises (MSMEs)” in the Delhi-NCR region during the unprecedented challenges of the Covid-19 pandemic. Through a comprehensive examination of Quality of Work Life (QWL), leadership styles, and the impact of Work from Home (WFH), the research unravels significant insights. The findings reveal a positive overall QWL perception, highlighting the adaptability of employees. The diverse representation of leadership styles, notably with the prevalence of the "Other" category, underscores the heterogeneity of leadership approaches. Importantly, a perceived positive relationship between leadership styles and QWL emphasizes the pivotal role of leadership in shaping employee experiences. However, the study unveils a nuanced landscape of WFH impact, with both positive and negative outcomes reported. The diverse perceptions of the collective experience on Organizational Performance further emphasize the complexity of these interrelationships. This research contributes valuable insights for organizational leaders, urging adaptive leadership strategies and nuanced WFH policies to align with the diverse needs of the workforce. Despite acknowledging study limitations, the findings lay the groundwork for future research and strategic considerations aimed at enhancing employee well-being and organizational resilience.

Keywords: “Micro, Small, and Medium Enterprises (MSMEs”), Covid-19, Quality of Work Life (QWL), Leadership Styles, Work from Home (WFH)