IMPACT OF WORKING ENVIRONMENT AND RESILIENCE ON TURNOVER INTENTION AND MEDIATING ROLE OF JOB BURNOUT

Abstract

This study examines the intricate relationship between the working environment, resilience, turnover intention, and job burnout. Using a sample of 300 employees across diverse sectors, the research reveals that a negative working environment significantly predicts higher job burnout and turnover intentions. Resilience, defined as the capacity to recover from difficulties, serves as a protective factor, negatively predicting job burnout and turnover intention. The findings underscore the mediating role of job burnout in the relationship between the working environment and turnover intention. Resilience emerges as a moderator in this relationship, emphasizing its importance in employee retention strategies. Organizations aiming to reduce turnover are encouraged to foster positive working environments and invest in resilience training to bolster employee well-being and commitment.

Keywords: Working Environment, Resilience, Turnover Intention, Job Burnout, Employee Retention, Organizational Commitment, Well-being.