COST BENEFIT ANALYSIS ON MOBILE BANKING PRACTICES OF STATE BANK OF INDIA

Abstract

Technological changes have influenced entire financial sector worldwide and enabled banks to use new channels for rendering their services to the customers. Mobile Banking has become the most predominant practice of banks due to its increasing admiration, and India is no exception. This paper attempts to examine the “Cost Benefit Analysis of Mobile Banking Practices of State Bank of India”. The data of last 10 years i.e., from 2012 to 2022 has been taken for study. The variables Volume of Mobile Banking transactions, Cost per Transaction, Employee Cost, Printing & Stationary expenses and Rent expenses were used for study. The financial & statistical tools such as Trend Analysis and Least Squares Method were used for Analysis. The study resulted i that replacement of Traditional Banking practices with Mobile Banking has resulted an increase in overall banking transactions, reduction in Operational cost and increase in profits of banks.

Keywords: Banks, Mobile Banking, Traditional Banking, Cost, Benefits