EVALUATION OF MICROSOFT TEAMS AS AN ONLINE LEARNING PLATFORM: INVESTIGATING USER EXPERIENCE (UX)

Abstract

User Experience (UX) has a significant impact on business and management in a variety of ways, including customer satisfaction, enhancement of client retention, in addition to the preservation of the employees and organization's success. When developing information systems for educational institutions, usability must be prioritized. This is because it is the only method to ensure that educational and learning processes are fully exploited and that interactions between students and instructors are perfected.  Despite the fact that usable system design is of the utmost importance, it has frequently been neglected in colleges and universities located in Arab Gulf nations, and there has been very little research conducted in this field. Furthermore, a significant number of usability studies have failed to appropriately include the feedback and user experience (UX) of students and instructors into the evaluation and development of these systems. The purpose of this study is to evaluate the User Experience (UX) for Microsoft Teams as a learning tool used by instructors and students at the Public Authority for Applied Education and Training (PAAET) in Kuwait. A quantitative methodology was utilized, and the participants included 675 instructors and students from PAAET. Attractiveness, efficiency, perspicuity, stimulation, dependability, and novelty are the six dimensions of UX that are investigated in this inquiry on user experience. The results of the survey showed that the respondents' user experiences were positive. The analysis revealed that statistically significant differences were found between males and females, with the males benefiting more, and significant differences were found between students and instructors, with the benefit of these variances going to the students. In comparison to the remaining four UX areas, Attractiveness and Efficiency obtained slightly higher scores. Despite this, the interpretation could vary based on the specific survey question or criterion used for measurement.

Keywords: User experience, Usability, Ms Teams, User Interface, Human Computer Interaction, Customer satisfaction.