STAKEHOLDERS’ FEEDBACK ON THE IMPLEMENTATION OF FLEXIBLE TECHNOLOGY-ENHANCED LEARNING: A CASE STUDY

Abstract

This study was explored to describe stakeholders’ feedback on the implementation of the Flexible Technology-Enhanced Learning (FlexTEL) approach in the Polytechnic University of the Philippines, National Capital Region-Cluster. Data were gathered through one-on-one interviews with faculty and alumni representatives while focus group discussions were conducted among student leaders. Significant findings were triangulated with a relevant review of documents such as memoranda and notices. More so, the PUP Official website, student organizations, and official student publications Facebook pages were explored. Eight major themes were generated to describe the stakeholders’ overall feedback anchored on their personal experiences and direct observations on the impact of FlexTELs’ implementation in the context of its strengths, opportunities, weaknesses, and limitations. Derived themes 1 to 4 namely: 1). Economical Alternative Learning Delivery, 2). Provide Opportunities for Work, 3). Productive Coping through Personal and Professional Engagements, and 4). Recognizing Limitations while Exploring Innovations were inferred as FlexTEL’s strengths and opportunities. Meanwhile, themes 5 to 8 namely: 5). Communication Barriers, 6). Students’ Disengagement in Academic and Non-academic Activities 7). Issues on Quality Learning and Outcomes, and 8). The Lack of a Pedagogical Monitoring System was noted as FlexTEL's weaknesses and limitations. Implicitly, features of a growth mindset were present among stakeholders recognizing that FlexTEL is the “Now Normal” of Education and of the Future. However, the top executive management as the prime mover of the institution, the creation of the learning course management system based on the context of the stakeholders’ standpoint is indeed a more impactful consideration.