REVOLUTIONISING E-GOVERNMENT UPTAKE: INSIGHTS FROM THE LIBYAN MINISTRY OF JUSTICE

Abstract

In an era defined by digital transformation, the acceptance and implementation of e-government initiatives are important in modernizing public services and streamlining governance processes. This research explores the factors influencing the acceptance of e-government within the Libyan Ministry of Justice, providing valuable insights into the dynamics of technology adoption in a transitional environment. Utilising the Unified Theory of Acceptance and Usage of Technology (UTAUT2), the study investigates how individual, organisational, and contextual factors shape the intentions and actual usage of e-government platforms among ministry personnel. Through a comprehensive mixed-methods approach involving surveys, interviews, and document analysis, the research explores critical determinants such as perceived usefulness, ease of use, social influence, habit formation, and price value. Furthermore, contextual elements like organisational culture, leadership support, infrastructure readiness, and legal frameworks are analysed to assess their impact on e-government acceptance. The findings offer nuanced perspectives on the challenges and opportunities surrounding e-government adoption within the Libyan Ministry of Justice, underscoring the need to address socio-cultural, technological, and institutional barriers. The study concludes with actionable recommendations tailored for policymakers, practitioners, and stakeholders aimed at enhancing an environment conducive to e-government adoption. These recommendations include the development of customized training programs, the establishment of resilient infrastructure, the enhancement of legal frameworks, and the promotion of digital literacy initiatives. By leveraging the insights gleaned from this research, the Libyan Ministry of Justice and other government entities can refine their e-government strategies, enhance service delivery, and bolster transparency and accountability in governance practices.

Keywords: E-government acceptance, Technology adoption, Unified Theory of Acceptance and Usage of Technology (UTAUT2), Libya, Ministry of Justice