KNOWLEDGE MANAGEMENT AND EMPLOYEES’ PERFORMANCE:A SYSTEMATIC REVIEW, SYNTHESIS AND WAY FORWARDS

Keywords: Knowledge, employee, performance, knowledge management, employees’ performance

Abstract

The purpose of this study was to investigate the relationship between knowledge management (KM)andemployees’performance.Thesystematicreviewwasconductedbasedonreviewing30 selected Scopus sourced articles published between 2015 and 2024 on the areas of knowledge management. The research data was investigated through categorizing the research data in different categories based on different criteria in consideration of enhancing the quality of the research findings. The research data was analyzed utilizing a Qualitative Content Analysis technique.TheresearchrevealedthatKMpositivelyaffectedemployees’performance.However, the finding of Rahmayanto et al. (2019) was the reverse. The research specifically revealed that howeverKMaffectsemployees’performance;therearealsoraresituationsatwhichKMmaynot affectemployees’performanceinpracticalimplementationoforganizationalmanagement.Asan important message for managers, in the organization with better practice of knowledge management employees’ performance is pleasurable. Finally, the authors strongly recommended for the future researchers to employ appropriate research methods; as well as to use the latest software for the research data analysis.