FACTORS AFFECTING THE SATISFACTION OF BUSINESSES WITH THE SERVICE QUALITY OF THE THAI BINH PROVINCIAL TAX DEPARTMENT

Authors

  • Dao Manh Huy, Dang Phuong Mai Author

Abstract

The study titled "Factors affecting the satisfaction of businesses with the service quality of the Thai Binh Provincial Tax Department" sought to identify the factors that influence the satisfaction of businesses with utilizing tax services. Subsequently, the study aimed to propose policy recommendations to enhance the service quality of the Thai Binh Provincial Tax Department (TBTD) and increase taxpayer satisfaction. Grounded in survey data collected from 158 businesses, the research findings revealed that the factors impacting the satisfaction of businesses with the service quality of TBTD encompassed: (1) Responsiveness, (2) Administrative processes and procedures, (3) The competence of the officers, and (4) Facilities.

Keywords: Tax, satisfaction, Thai Binh, service quality, businesses

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Published

2024-06-03

Issue

Vol. 6 No. 1 (2024)

Section

Articles

How to Cite

FACTORS AFFECTING THE SATISFACTION OF BUSINESSES WITH THE SERVICE QUALITY OF THE THAI BINH PROVINCIAL TAX DEPARTMENT. (2024). Journal of Research Administration, 6(1), 6684-6694. https://journlra.org/index.php/jra/article/view/1915