PERFORMANCE EVALUATION OF ROAD TRANSPORT COMPANIES THROUGH RATIO BASED MCDM METHODS

Abstract

Performance evaluation does a crucial role in assessing the efficiency and competitiveness of passenger road transport companies. To aid decision-makers in this process, ratio-based Multiple Criteria Decision-Making (MCDM) methods have been developed, such as MOORA (Multi-Objective Optimization on the basis of Ratio Analysis), MOOSRA (Multi-Objective Optimization by Ratio Analysis plus Full Multiplicative Form), MultiMOORA (Multi-Objective Optimization on the basis of Ratio Analysis), and MOOSRAL (Multi-Objective Optimization on the basis of Ratio Analysis plus Level of Similarity). These methods provide a systematic framework for evaluating company performance based on various criteria and ratios. The objective of this study is to present an abstract on the performance evaluation of passenger road transport companies using these ratio-based MCDM methods. These methods consider Learning and Growth, Internal business, Financial and customer perspectives with 20 criteria and provide a comprehensive approach to rank and evaluate companies based on their performance. Sensitivity analysis based on methods and the relative weights is made to analyze the performance pattern of 5 road transport companies.

Keywords: MCDM, MOORA, MOOSRA, MultiMOORA